More work needed on customer service in real estate – research

Research by Esendex shows that the real estate industry ranks ninth out of 15 sectors for customer service, with a weighted index score of 78.4 out of 100 and an average Trustpilot score of 4.0. The sector received moderately high ratings for “service” (4.2/5), “satisfaction,” and “experience” (4.1/5).

Esendex CEO Richard Hanscott emphasizes the importance of prioritizing customer service to build trust and long-term business success. He highlights the need for efficient, clear, and multi-channel communication to meet growing consumer expectations. The report underscores that the real estate sector must enhance its approach to customer relationships to remain competitive and maintain a positive reputation.